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User Guide Sections 001 Through 010


User Guide 002

Page Title: Introduction

What you can do on this page

Take a Guided Tour of TreasuryDirect to see for yourself how simple it is to set up an account and to buy and manage securities online.

If you're ready to open an account, review the information you'll need to have on hand to complete the easy, three-step process:

  • Taxpayer Identification Number (TIN) - Social Security Number for an individual or Employer Identification Number for an entity
  • Bank Routing Number and Account Number (the checking or savings account you'd like to use to set up your TreasuryDirect account)
  • E-mail address

The introductory page also provides an opportunity to review account "Terms and Conditions", and “Learn more about Security Features and Protecting Your Account.” Clicking either of these links will open an additional browser window.

Please use the buttons and links provided on each page when you're managing your Treasury securities. For security reasons, using your browser controls to navigate (including the back, forward, and refresh buttons) will end your session.

Need more flexibility to manage your securities portfolio?

Linked accounts offer solutions to manage your specific financial needs. Establish and access Minor accounts for your children (in individual accounts only) or Custom accounts for your specific goals. You can convert your paper Series EE and I Bonds to electronic versions and they can be managed in your Conversion Linked account. Holdings for each Linked account are kept separately from your Primary account and can be accessed only through your Primary account.

Note: TreasuryDirect does not provide paper savings bonds or paper account statements. If you want a paper copy of your account information, you should use the browser's toolbar to print the relevant pages in your account that show your holdings.

Primary Actions

  • Click "Apply Now" to go to the Account Type page.

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User Guide 003

Page Title: Individual Account Application

What you can do on this page

Individuals can open a TreasuryDirect account by completing all of the following sections of the online application:

  • Account Owner Information,
  • Contact Information
  • Bank Information, and
  • Submission sections.

Asterisks denote required fields.

If you leave the 'Give Your Account a Name' field blank, the account name will be personalized based on your first name as shown in Account Owner Information. You will be able to edit this personalized information at any time using the Account Info tab.

In the Bank Information section, we encourage you to abbreviate or condense the Bank Name and Name(s) on the Account. Automated Clearinghouse (ACH) rules limit the amount of space we can provide.

In the Submission section you certify:

  1. You have provided your correct taxpayer identification number. (This is typically your Social Security Number.)
  2. You are NOT subject to backup withholding.
  3. You are a U.S. person. (You must be a U.S. citizen, resident, or individual who is at least 18 years old with a valid U.S. Social Security Number. You must also have a U.S. address of record and an account at a U.S. depository financial institution that will accept debits and credits using the Automated Clearing House method of payment.)

HELPFUL HINT: After establishing a TreasuryDirect Primary account, you may create Linked accounts - Minor, Custom, and Conversion accounts. Holdings for each Linked account are kept separately and can be accessed only through your Primary account.

Primary Actions

  • Click "Submit" to proceed to the Individual Account Application Review.
  • Click "Cancel" to delete your application and return to the Account Type page.

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User Guide 004

Page Title: Choose a Password

What You Can Do on This Page

You can:

  • Create a unique password.
  • Create a password reminder or clue to help you remember the password if you forget it.
  • Answer any three security questions (used to verify your identity when you've lost or forgotten your password or account number or when you attempt to perform certain transactions). When later prompted to answer a security question, your answer must match your previous answer. The special characters !^[ ]|"< > are not valid characters for answering security questions.

Here are the guidelines for creating a password and password reminder:

  • Your password must be a minimum of eight (8) characters without spaces.
  • Your password is NOT case-sensitive.
  • Your password must contain at least one letter, one number, and one special character such as & or $, but excluding <\>.
  • You should avoid significant or meaningful numbers, names, or dates.
  • The actual password may not be used as the password reminder.

Keep a record of your password and account number in a safe place. For your security, the Bureau of the Public Debt does not maintain any records of customer passwords in any form.

Helpful Hints

  • If the information you submitted cannot be verified, we may ask you to complete a convenient, printable authentication form. Please, complete the form according to the instructions and submit it to the address we provide.
  • As an added security measure, TreasuryDirect may require you to answer one of your three Security Questions when you attempt to perform certain transactions. Failure to answer the question correctly will result in a lock on your account, depending upon the number of attempts you make.

Primary Actions

  • Click "Submit" to process your password information and proceed to the Customer Info page. Your TreasuryDirect account number will be generated at this time and e-mailed to the address you provided in the application.
  • Click "Cancel" to delete your application and return to the Introduction page.

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User Guide 005

Page Title: Additional Security Questions

What you can do on this page

Security questions are an added step in the screening process to protect our customers. If you've forgotten your account number or password, you'll end up here, answering the three questions you previously selected. You may answer all of the questions if you don't remember which three you chose.

  • Who was your best friend in high school?
  • What was your first pet's name?
  • What was your favorite teacher's name?
  • What was the first car you owned?
  • Who would you most like to meet?
  • What is the location of your dream vacation?
  • Who is your favorite author?
  • What is your favorite movie?
  • What is your mother's maiden name?
  • You were born in what city?

Answers must be typed as originally submitted. Failure to complete the appropriate questions correctly may result in a lock on your account, depending upon the number of attempts you make.

HELPFUL HINT

As an added security measure, TreasuryDirect may require you to answer one of your three Additional Security Questions when you attempt to perform certain transactions. Failure to answer the question correctly will result in a lock on your account, depending upon the number of attempts you make.

Primary Actions

  • Click "Submit" and:
    1. If you've forgotten your password, you will go to the Change Password page.
    2. If you've forgotten your account number, you will proceed to a message screen stating an e-mail has been sent to you containing your account number.
  • Click "Cancel" to discontinue the process and exit TreasuryDirect.

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User Guide 007

Page Title:  Account Info » Edit »  Customer Info

What you can do on this page:

This page confirms that a hold has been placed on your account as requested. This hold will prohibit access to your account and all transactions will be prohibited.

HELPFUL HINT

You will receive an e-mail with confirmation of this transaction.

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User Guide 007A

Page Title: Account Info > Edit > Customer Info

What you can do on this page:

This page confirms that a hold has been placed on your account as requested. This hold will prohibit access to your account and all transactions will be prohibited.

HELPFUL HINT

You will receive an e-mail with confirmation of this transaction.

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User Guide 008

Page Title: Verification (Accessing Your Account)

What you can do on this page

When you can't remember your password, even after seeing your reminder, you begin the process of verification and changing your password here. Your TreasuryDirect account number is already filled in, so you're only required to enter your Taxpayer Identification Number.

Primary Actions

  • Click "Continue" to proceed to answering the security questions.
    1. A valid entry takes you to answer Additional Security Questions.
    2. An invalid entry may result in a lock on your account, depending upon the number of attempts you make.
  • Click "Cancel" to discontinue the process and exit TreasuryDirect.

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User Guide 008A

Page Title: Verification (Accessing Your Account)

What you can do on this page:

When you can't remember your password, even after seeing your reminder, you begin the process of verification and changing your password here. The TreasuryDirect Account Number is already filled in, so you're only required to enter the Entity Taxpayer Identification Number.

Primary Actions

  • Click "Continue" to proceed to answering the security questions.
    1. A valid entry takes you to answer Additional Security Questions.
    2. An invalid entry may result in a lock on your account, depending upon the number of attempts you make.
  • Click "Cancel" to discontinue the process and exit TreasuryDirect.

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User Guide 009

Page Title: Changing Your Password

What you can do on this page

Having successfully answered the security questions, you can now change your password to access your account. The guidelines for creating a password and password reminder are the same as when you opened your account .

Here are the guidelines for creating a password and password reminder:

  • Your password must be a minimum of eight (8) characters without spaces.
  • Your password is NOT case-sensitive.
  • Your password must contain at least one letter, one number, and one special character such as "$", "%", or "!", but excluding "<", "\", and ">".
  • You should avoid significant or meaningful numbers, names, or dates.
  • The actual password may not be used as the password reminder.

Primary Actions

  • Click "Submit" to proceed to the Logon page.
  • Click "Cancel" to discontinue the process and exit TreasuryDirect.

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User Guide 010

Page Title: Accessing Your Account (Forgot Your Account Number)

What you can do on this page

Retrieving a lost or forgotten account number requires a rigorous process for verifying a customer's identity.

When you click the "Forgot your Account Number?" link from the Account Number page, you are required to indicate whether your account is an Individual account or an Entity account. You must then match previously submitted information held in your TreasuryDirect account. The information is not case sensitive.

Note: For an Entity account, enter the Account Manager’s information and the Entity’s bank account information.

Primary Actions

  • Click "Continue" to proceed to Additional Security Questions, provided you have successfully matched information in the account.
  • Click "Cancel" to discontinue the process and exit TreasuryDirect.

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Further Reading

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